Community Support

There's barely a location which accumulates the collective opinions of the community more effectively than official forums. Nowhere does the fan base of your title react faster to new announcements, nowhere else can you contact your community faster. This is one of the most important media to generate interest and evoke a positive mood, in pre-release phases especially. But this fast-paced accessibility also carries some risks and a good atmosphere can turn bad all too quickly.

Our professional Community Supporters minimize this risk with psychological discretion. For us there is more to forum moderation than the usual tasks like generating and closing threads or answering user questions: the identification of opinion leaders among the forum users is for us just as important to direct the forums’ general mood.

By providing a steady presence of our Community Supports in your forums, we analyze and contain potential hot spots as quickly as possible. We act as persons of respect for the community, but also make sure that they accept us as one of them to secure the positive image of your official forums.